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We strive to offer fantastic customer service and make ourselves accessible through multiple social networking and online options. You can also try to reach us on the phone during our business hours, 9 am to 6 pm EST, Monday through Friday. Email is probably the best way to connect with us, so please feel free to use the contact tab on this website to shoot us a message.
Absolutely; just use the “Get A Quote” button under the “Order” tab to give us a little more information about the specs of your kit or drum. We’ll be more than happy to get you a response within 48 hours. Please note that messages sent on weekends may not be answered until the next business day.
Since every drum order is unique and requires different parts and labor, we have outlined below the AVERAGE turn-around time for orders placed by the type of order. Individual Snare Drum (Natural, Stain, and Wrapped Finish) : Average turn-around time is 3-4 weeks. Natural and Stain Finished Kits: Average turn-around time is 5-7 weeks. Wrapped Kits: Average turn-around time is 6-8 weeks. Custom Paint and Kits with Lacquer Finish: Average turn-around time is 10-12 weeks.
MapleWorks Drums has a unique method of accepting payments. When placing a custom order (excludes in-stock merchandise and series snares and kits) we require only a 50% deposit of the total. This allows the customer the time period that their kit is being built to procure the rest of the funds needed to complete the payment. Upon the completion of the order, the remaining 50% of the total is due prior to pickup or shipping. If the customer wishes, they also have the option to pay the total upfront. All deposits are nonrefundable. Forms of Payment: MapleWorks Drums accepts the following forms of payment: Credit/Debit cards (Visa, MasterCard, American Express, and Discover) PayPal Cash (for local orders placed in person) Certified Checks (there will be a hold of 2 weeks on all certified checks until they clear)
Standard Shipping: Orders will be shipped upon completion of drums and payment. All orders will be shipped through standard UPS Ground Service unless otherwise specified. Drums may be shipped inside of each other if possible to reduce shipping costs. This may require the customer to put the drum heads on upon delivery. Average shipping costs for a 4pc kit within the lower 48 states ranges from $65-$90. International Shipping: International shipping is available and is determined on a case-by-case basis. Please inquire for details.
MapleWorks Drums is always looking for talented artists that want to be a part of the MapleWorks Drums team! MapleWorks Drums offers publically performing artists the ability to join MapleWorks in a more personal type relationship to help further both MapleWorks and the artist’s projects and exposure. We use 3 programs to accomplish this: Artist Sponsorship, Professional Endorsement and Professional Educator. All Three programs offer artists benefits, discounts and opportunities but are reserved for artists who are performing publically on a regular and steady basis. The following 3 programs are defined as:
ARTIST SPONSORSHIP ENDORSEMENT: To be CONSIDERED to qualify for an ARTIST SPONSORSHIP ENDORSEMENT the artist must be:
- Regularly performing publically 4+ times per month on average, AND/OR
- Playing shows/opening locally for touring acts, or touring regionally, AND/OR
- Gaining exposure via online videos/performances with 5,000+ subscribers/views
PROFESSIONAL ENDORSEMENT: To be CONSIDERED to qualify for a PROFESSIONAL ENDORSEMENT the artist must be:
- Touring Nationally/Internationally 4+ months full time in any given year, AND/OR
- Are getting national press/media exposure (via articles, videos etc.), AND/OR
- Gaining exposure via online videos/performances with 50,000+ subscribers/views
PREMIER EDUCATOR ENDORSEMENT: To be CONSIDERED to qualify to become a PREMIER EDUCATOR you must be:
- A professional teacher/instructor/educator with 10+ students
PACKET SUBMISSIONS: All applicants should ensure that they submit a minimal of the following items:
- Band name and information (to include websites and recordings)
- Personal Biography
- Tour dates (past and upcoming)
- Any other information that the applicant wishes to supply that they may feel would be important to be considered.
All applications should be submitted to firstname.lastname@example.org with “Endorsement” as the subject line. Please, no phone calls about endorsements.
Due to the fact that we custom make each drum to your specifications, we cannot accept returns.